About Us

Company Profile
Lancaster Fastener - a brand synonymous with exceptional standards of quality and customer service to fastener distributors across the globe.
Lancaster Fastener is recognised throughout the international distribution trade as a specialist importer and stockist of small diameter (12mm and below) industrial threaded fasteners.

Market Position
Lancaster’s position in the market forms an essential supporting stock interface between the distributor and the Asian manufacturer, reacting largely to the infill demands of the industry.
Core business competencies allow Lancaster to service a wide-spread customer base that includes Globally present Multi-National Fastener Distributors through to Small, single location wholesalers.

Delivery Services
Lancaster Fastener support fastener distributors in 43 countries
worldwide.
UK Mainland: Next day and 2 to 3 day services.
Mainland Europe: Daily collections from Lancaster are forwarded to a central European hub within 24 hours and then on through a delivery network throughout Europe and Scandinavia.

People Excellence
It is Lancaster Fastener’s continual aim to be respected by customers
by exceeding expectations and providing outstanding performance in every aspect of the business.
Benefiting from a wealth of product application knowledge, the Lancaster Fastener sales team are qualified to discuss all aspects of the fastener industry.

Service Commitment
Lancaster’s sales support team are equipped to offer a confirmed quotation within 30 minutes of receiving a customers’ enquiry.
Lancaster Fastener understand the urgency of the fastener industry and the daily pressures faced by distributors when contacting suppliers to enquire after stock availability, check current pricing options, progress existing orders or seek technical support.

Investment in new size ranges
Lancaster Fastener is continuously listening to the industry and
developing product ranges to meet the requirements of customers.
Lancaster’s stocked ranges are reviewed regularly to identify gaps within each product group from which to formulate future stock investment.

Branding
LANCASTER
All Lancaster branded products are comprehensively stocked and are available in a wide range of sizes offering customers a dependable and continuous source of supply. In addition to satisfying bulk carton quantity enquiries, the Lancaster branded ranges also meet the demand for small volume enquiries and small-boxed requirements.

Product Quality
Lancaster Fastener’s branded products are offered to meet the
forever demanding requirements of the fastener distribution industry.
Lancaster Fastener’s trademark logos have long been established as a sign of quality of product and reliability of service. Uncompromised quality is matched by competitive prices and a relentless commitment to customer service.

Packaging and Labelling
Product ranges are available for immediate despatch in 20kg bulk carton quantities. Lancaster can also split bulk carton quantities in order to meet exact quantity requirements. In addition to bulk packed products, Lancaster also offer products small boxed.
Bulk Cartons - Standard bulk cartons measure 30cm x 30cm x 10cm and weigh approximately 20kg.

RoHS 2 Compliant
All stock added to Lancaster’s product range since 1st March 2005 is free of Hexavalent Chromium (CR6) and complies with the RoHS 2 Directive 2011/65/EU.
Lancaster Fastener has been aware since the publication of the original RoHS Directive back in 2003 that some products, as they pass through the supply chain, will ultimately be used in end products that have a primary electronic . . .

Warehousing & Distribution
From 30,000 sq ft custom-built premises, complete with high rise racking, Lancaster Fastener operates one of the most efficient and streamlined warehouses in the industry.
Impeccable housing keeping and systematic working procedures ensures goods are picked and packed exactly to the customers’ requirements.

Payment Terms
Lancaster Fastener supply exclusively to fastener distributors.
Qualifying companies are invited to apply to open a Credit Account. Lancaster’s standard payment terms are ‘Net Monthly Account’.
As an alternative to trading on credit terms, Lancaster Fastener also accepts payment by most major credit cards.

Terms & Conditions
All sizes shown are regularly stocked items. Box quantities are subject to change without notice.
Notification of shortages or faulty goods must be made within seven working days of receipt and no responsibility can be accepted for goods that have to be re-packed or subjected to any process by the buyer.