Service Commitment

Lancaster’s sales support team are equipped to offer a confirmed quotation within 30 minutes of receiving a customers’ enquiry. 


Lancaster Fastener understand the urgency of the fastener industry and the daily pressures faced by distributors when contacting suppliers to enquire after stock availability, check current pricing options, progress existing orders or seek technical support.


Lancaster believe that a considered and timely response to customer enquires is mutually beneficial and strengthens relationships and enhances loyalty between all parties.


It is therefore Lancaster’s ‘Service Commitment’ to reply to customer enquiries within 30 minutes in an effort to increase efficiencies throughout the supply chain.

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Registered trade marks include: T-Drive®, Plas-Tech®, Plas-Fix®, Tap-Fix®, K-Series® & CASTLE®

All images are copyright protected and the property of Lancaster Fastener Co Ltd

In accordance with the RoHS 2 directive, our stock is free from Hexavalant Chromium.  Learn more

Tel:  + 44 (0) 1524 389232
Fax:  +44 (0) 1524 66367