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Service Commitment

Lancaster’s sales support team are equipped to offer a confirmed quotation within 30 minutes of receiving a customers’ enquiry. 


Lancaster Fastener understand the urgency of the fastener industry and the daily pressures faced by distributors when contacting suppliers to enquire after stock availability, check current pricing options, progress existing orders or seek technical support.


Lancaster believe that a considered and timely response to customer enquires is mutually beneficial and strengthens relationships and enhances loyalty between all parties.


It is therefore Lancaster’s ‘Service Commitment’ to reply to customer enquiries within 30 minutes in an effort to increase efficiencies throughout the supply chain.

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